This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.

Microsoft Word Tables is a 20 page step by step training manual with screen shots that will have yourself and/or your learners mastering tables in Microsoft Word in no time at all. This will add professionalism to worksheets, reports and other documentation. It is an essential skill. It includes a Teacher Training Manual, a Student Training Manual and exercise files. It has 5 exercises at the end of the Manual for students to complete. You are supplied with both Word format and pdf. In case you wish to edit the manuals for your own purposes. This can be used for instructor led training and / or for students to work through on their own.

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource has been set up to provide a framework to ensure that when writing a business training proposal all areas are covered. It is important to do this for clear communication, as well as to protect yourself and your business from loss if things don't go to plan. You can simply open this document and edit it to meet your requirements. There are standard clauses that can be used for copyright, or you can alter to suit your needs. The 13 section topics are listed below: 1. Background / Purpose 2. Training Needs Assessment 3. Course Content 4. Training Methods 5. Training Venue / Facilities 6. Dates and Times 7. Confidentiality 8. Return on Investment (ROI) 9. Training Costs / Investment 10. Copyright and Other Rights 11. Cancellation 12. Force Majeure 13. Acceptance of Proposal

This resource covers Tabs, Tables, Quick Parts, Graphics, Drawing tools, Short cut keys and practice exercises. It is set out in an easy to follow format and in a Word document so that it can be easily edited if necessary to accommodate version changes. I have used this as a basis for group training for a wide range of audiences and they have really appreciated the productivity skills contained within the training manual.

This resource covers tips for giving effective instructions in the workplace. It contains a 3 page worksheet that provides an example using sequencing words and activities for learners to carry out including a roleplay. It also has a warm up activity that asks learners to follow instructions to complete a test. It is a fun activity that always trips up learners. They inevitably do not read the first instruction carefully enough and end up doing extra work. The resource is provided in both pdf and word document format for editing if necessary. Suitable for ESOL and workplace communications workshops.

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 29 page e-book has been created for Business English Learners that want to improve their business communication skills. In particular those where English is a second language. Email communication is a vital skill to have and reflects on the professionalism of the sender. There are practice exercises included that cover grammatical mistakes with answers. Topics covered are: The Subject Line Don’t ‘Flame’ People Levels of Formality to use in Emails Formal vs Informal Neutral / Standard Greetings and Closings The Body of the Message Attachments Proofreading is Vital Common Mistakes for Learners of English Spelling A Costly Mistake Summary

Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.

This is a one page list of all the shortcut key combinations you can use in Excel. It will save you so much time. The great thing about learning shortcuts is that they don't change with versions. And of course you don't have to grab the mouse, you can get everything done without the use of the mouse which saves you time and increases productivity. You will be amazed at what can be accomplished using shortcut keys. From moving around your spreadsheet quicker, to formatting and inserting charts. Try them out - lots of fun! Please leave a review. Thanks and have a great day :)

This resource contains 20 plus borders that you can use for free in your Powerpoint resources. They are meant for older children, and adults. This is my first attempt at creating borders. I couldn't find what I was looking for to meet my needs on this site. Most borders on here are great, but too childish for my audience. This is why I have created a free product to see what you think. I would really appreciate your feedback on these. I have also included instructions on how to use these borders with Powerpoint. They are PNG files that need to be inserted and then possibly minor adjustments to sizing depending on your computer setup. I hope you enjoy using them. Please let me know what you think by emailing compcoachab@gmail.com.

This resource contains a PP and worksheets. I have listed this as a free resource for a short time so that you can sample my work. All I ask is that you leave a review please. An elevator speech can be used to introduce yourself, talk about your company, network or pitch an idea. Everyone should have an elevator speech for different situations. It allows you to clearly and concisely get your message across so that others understand you and your intentions. It can also be used as a 'get to know you' activity at the beginning of new classes. This presentation focuses on using an Elevator Speech in a workplace environment. By the end of the presentation learners will have created and practiced their own elevator speech. Learning Objectives: - Understand what an elevator speech is. - Understand why you need to have an elevator speech. - Learn how to prepare an elevator speech. - Learn how to deliver an elevator speech. For other free and low cost training resources please visit my shop: To view other free and low cost resources please visit my shop: Communications, Workplace, ESOL and Computing Resources And please remember to leave a review. Much appreciated :)

This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!

This resource contains step by step instructions with screen shots to show how to convert a pdf file to a google document, so that it can be edited. Two methods are outlined. Method one converts directly from Drive and Method 2 involves downloading a google conversion app. The steps are not difficult, but the benefits and time saving of this feature is worthwhile. Note that this does not enable a perfect conversion. It won't work well with large documents that contain a lot of diagrams, tables, or graphics.

This is a PP presentation that covers cause and effect and the use of a fishbone diagram to establish the root cause of a workplace issue or problem. The PP is interactive and has tasks for learners to complete. I have used this with many different organisation types and sizes and it is always very well received. It is an extremely effective tool for project planning for the workplace or classroom. The PP is editable in case changes are needed to suit your audience. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources